At Eagle Logistics Solution Services (“Company,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share with us.

1. Information We Collect

We may collect the following types of information when you engage with our services:

• » Personal Information: Name, contact number, email address, postal address, and identification details.
• » Business Information: Company details, VAT number, trade licenses, and related documentation.
• » Logistics Information: Shipment details, customs documentation, tracking data, and delivery addresses.
• » Technical Information: IP address, browser type, and usage data when you visit our website.

 

2. How We Use Your Information

Your information is used to:

• » Provide and manage logistics, transportation, and customs clearance services.
• » Process bookings, invoices, and payments.
• » Communicate with you about shipments, services, and updates.
• » Comply with Saudi Arabian laws, customs regulations, and international trade requirements.
• » Improve our services, website functionality, and customer experience.

 

3. Information Sharing

We may share your information only in the following circumstances:

• » With customs authorities, carriers, and regulatory bodies for compliance and shipment purposes.
• » With trusted partners and subcontractors who assist in delivering logistics services.
• » When required by law, government order, or court directive.
• » Never for marketing or unrelated third-party purposes without your consent.

 

4. Data Security

• » We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
• » Access to your personal data is restricted to authorized employees and partners only.

 

5. Data Retention

• » We retain your personal and shipment data only for as long as necessary to fulfill our contractual and legal obligations.
• » After that, data is securely archived or deleted in compliance with Saudi Arabian regulations.

 

6. Your Rights

As a customer, you have the right to:

• » Request access to the personal data we hold about you.
• » Request corrections or updates to your information.
• » Request deletion of your data where legally permissible.
• » Withdraw consent for marketing communications at any time.

 

7. Cookies & Website Usage

• » Our website may use cookies to improve user experience, track visits, and analyze performance.
• » You can control cookies through your browser settings.

 

8. International Data Transfers

• » As part of our global logistics services, your information may be transferred outside Saudi Arabia.
• » We ensure such transfers comply with applicable data protection laws.

 

9. Updates to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with a revised “Last Updated” date.